AI-driven healthtech starts here.

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Our integrated solutions provide end-to-end service offerings across front, middle, and back office functions. Whether you need standalone solutions or the full breadth of our ecosystem, enGen drives results.

 

Health Plan & Provider

enGen’s payer and provider platform powers more than any other solution on the market — products and services can be implemented either holistically or modularly.

IT Infrastructure

Provides reliable infrastructure and security solutions for all health care needs.

Operations

Provides world class service delivery and business process services across the entire health care value chain and all health insurance lines of business.

Global Technology & Ops Support

Advances innovation in a 24x7 environment offering flexibility for enGen and scalability for our clients.

Print & Fulfillment Services

Offers the reliability, flexibility, and experience necessary for you to deliver digital, print, and mail services cost-effectively.


Award-winning clinical solution

Meet Predictal

Healthcare leaders face a growing storm of challenges: siloed data, manual processes, rising costs, tightening regulations, and increasingly empowered consumers. These pressures slow down decisions, add administrative burdens, and compromise patient outcomes. Predictal cuts through the noise.

By combining intelligent automation and AI, Predictal replaces outdated systems with a smarter, faster, and more connected approach to care management – delivering better decisions, faster approvals, and personalized member experiences at scale. Developed in partnership with leading clinicians, Predictal is setting a new standard for patient-centric care.

Approvals in seconds, not days

 

Clinicians and UM teams using Predictal are reducing cost-per-authorization by 75% and turnaround time by ~ 80%.

The Predictal Advantage

Automated routing workflow

Data management and integration

Decision support tools

Secure communication and collaboration

Meaningful outcomes for clinicians, patients, and health plans

Healthcare doesn’t have to be an unbalanced, zero-sum game. Predictal delivers transformative results for all across every UM touchpoint.

Predictal helps our clients achieve:

  • 75% decrease in average cost per authorization
  • ~80% reduction in auth turnaround time
  • 40% of prior auths instantly approved
  • ~50% increase in RN and MD cases per day
  • 25% reduction in emergency room visits
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Whole-person care management


Predictal™ is a configurable solution including Utilization,  Case, Disease, and Grievances Management  and Auto Authorization Hub (AAH, UM, CM/DM, AGM). Choose individual modules or integrate the full solution.

Capabilities

  • Manage pre- and post-service appeals for medical and prescription services.

  • Streamline integration with apps such as Epic and Oracle.

  • Communicate with providers and patients in one place.

  • Use built-in functions to comply with regulatory guidelines (e.g., CMS-0057-F). 

  • View audit history and receive audit support.

Features

  • Manage self-service authorization criteria for streamlined approvals.

  • Create 360-degree member/patient profiles through AI-driven analysis.

  • Build smart, automated workflows using configurable tasks and notifications.

  • Utilize AI to examine, identify, and approve claims to increase authorization rates. 

  • Leverage business intelligence insights through our self-serve reporting and analytics dashboard.

Choose individual modules or integrate the full solution

Predictal is a unified platform offering your care team a single source of truth. Teams with specific goals have the option to pick and choose modules as needed.

Authorization Automation Hub

Use AI to examine, identify, and approve claims to increase authorization rates. Automated workflows, current regulation guidelines, and self-service configuration alleviate administrative burden. Users consistently achieve 'Auth by Exception' targets and obtain determinations within seconds.

Predictal improves the provider experience with capabilities such as Gold Carding, vendor interoperability, routing to delegates, and increased platform adoption. 

Utilization Management

Predictal delivers evidence-based evaluations using near real-time member/patient data, multi-channel communication, and updated medical policies and guidelines. Prevent overtreatment costs and increase speed-to-market in a dynamic legislative environment, all while providing real-time communications to members and providers.

With the most urgent and costly cases prioritized, and clinical criteria integrated within our system, your staff can work at the top of their licenses.  

Case and Disease Management

Engage more members with no staffing increase. Designed and used by experienced clinicians, Predictal fosters meaningful, low-friction engagement between payers, members, and care management teams.

Create configurable 360-degree member/patient profiles through AI-driven analysis and advanced identification and stratification analytics. Case and disease managers can work together to deliver personalized experiences. NCQA Pre-Validated to support Health Plan Accreditation.

Appeals and Grievances Management

Adapt to changing regulations with intuitive self-service capabilities and streamlined documentation processes. Reduce resolution and response times through AI-powered workflows and real-time reporting. Built-in features like automated EDI 278 transaction messages ensure audit readiness and simplify compliance by minimizing the risk of penalties.

Let's transform care, together

 Whether you’re ready to modernize utilization management, improve provider experiences, or streamline authorizations, Predictal is built to meet your goals. Connect with our team to see how Predictal can deliver real results for your organization.

Products

Predictal connects Utilization, Case, and Disease management into a single, modern system that consolidates member and provider information. Inspired by innovative care delivery models, advanced digital technologies, and data interoperability, Predictal enables business outcomes through streamlined business intelligence and powerful insight capabilities, while simplifying care for members and providers.

This cloud-based solution holistically manages provider activities, reducing administrative burden. Offering enhanced maintenance through intelligent, optimized workflows, Providius enables the more efficient collection, management, and distribution of provider data. By linking multiple applications into one modern, configurable, and streamlined solution, Providius gives health plans and providers the self-service capabilities to manage demographics, contracting, networks, reimbursement administration, and credentialing.

Our Business Intelligence solution provides actionable insights to identify opportunities for cost efficiencies and targets key trends. With innovative and cutting-edge solutions that equip our clients with the information they need, this tool empowers health care payviders to stay ahead of the curve, improve patient outcomes, and optimize operational efficiency.

A testament to our vision of transforming health care through technology, we support our clients with data that helps drive optimization, greater efficiencies, and strategic targeting – everything they need to be successful in today’s marketplace.

Resources

Video | Predictal in Action

Discover the “why” behind Predictal. In this short video, we break down the challenges our clients faced before Predictal and the measurable outcomes they’ve achieved since implementing it. You’ll hear why we built the solution, what sets it apart, and how it’s helping organizations move from reactive to predictive decision-making in real time.

Planning, meeting and team of doctors talking, teamwork and brainstorming healthcare solution or ideas. Listening, speaking and medical professional, nurses or people with clinic or workflow goals

Predictal Brochure

Get a deeper look at Predictal’s capabilities, from AI-driven insights to seamless integration across your tech stack. This downloadable brochure outlines the key features and outcomes that matter most to health plans—making it easy to understand how Predictal supports smarter operations, faster interventions, and better member experiences.

View/Download here

Planning, meeting and team of doctors talking, teamwork and brainstorming healthcare solution or ideas. Listening, speaking and medical professional, nurses or people with clinic or workflow goals

Rising above the authorization gridlock with Predictal

In a system burdened by redundant steps and delays, this article explores how Predictal streamlines utilization management to become a true strategic asset. Learn how health plans are cutting costs by up to 75% per authorization and gaining a competitive edge with smarter, more efficient processes that prioritize both speed and accuracy.

Learn more