Global Technology
& Ops Support
24/7 healthtech innovation
and support
Health care doesn’t sleep and neither do we. Through a combination of global IT capabilities and talent, we help payers and providers leverage continuous product delivery, optimization, and support. Our international presence unlocks countless opportunities to scale your business and offers five-star health experiences around the clock.
What's Included?
Application Development and Management (ADM)
Our Global TechOps team makes sure products and technology are always in a state of improvement. We’re constantly optimizing the application portfolio to manage applications, update features, and drive adoption. ADM services include:
- Automation and AI implementation
- Product engineering and management
- Solutions development
- Program and project management
- Testing and diagnostics
Business Process Services
enGen's international health care experts are available around the clock to make sure payers and providers are always able to serve. Our front-, middle-, and back-office talent provide a vast amount of TechOps services every day of the week.
- Claims management and processing
- Revenue cycle Ops and operational analytics
- Enrollment, billing, and benefits administration
- Medical staff office
IT Infrastructure Support
From security to integrations and consultation, our global IT experts are always available to keep your health care environment up and running. Threat response and incident management teams carefully monitor systems so payers and providers can focus on delivering remarkable experiences.
- IT Help Desk and security
- Threat management
- Identity and access
- Incident management
- System integrations